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Common queries answered

Frequently asked Questions

We strive to ship all orders received before 2:30 pm Eastern Time on the same day. Orders are shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, and handling charges.

However due to continued Covid-19 protocols shipping has slowed from our normal 2:30pm cutoff for same day shipping.  Orders are currently shiping out in 24 to 48 hours from our fulfillment warehouse in Colorado, USA.

Adult products are generally not returnable due to their nature. Products with manufacturing defects must be reported within 30 days from receipt. Contact us regarding a replacement or return. All returns require a return authorization number.

 

Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our supplier.

Order status and any available tracking information will be emailed when the order processes with our supplier.

Contact us via email or web site for customer support.

Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our supplier.

We ship internationally. However we cannot ship to countries on the international sanctions list. 

These countries include:

  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria 

We make every effort to process all items in a single shipment. If by any chance we require more than one shipment, you will be notified in advance.

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