Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to ship all orders received before 2:30 pm Eastern Time on the same day. Orders are shipped via UPS Mail Innovations, UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, and handling charges.
However due to continued Covid-19 protocols shipping has slowed from our normal 2:30pm cutoff for same day shipping. Orders are currently shipping out in 24 to 48 hours from our fulfillment warehouse in Colorado, USA.
Accounts can be created when you place your order or via the My Account Page
Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our supplier.
Order status and any available tracking information will be emailed when the order processes with our supplier.
Orders are processed via paypal. We do not keep your information on file.
Sales tax is charged in the State of Florida.
We ship internationally. However we cannot ship to countries on the international sanctions list.
These countries include:
- North Korea
We make every effort to process all items in a single shipment. If by any chance we require more than one shipment, you will be notified in advance.
If you need to swap an item
Returns and Exchanges
Adult products are generally not returnable due to their nature. Products with manufacturing defects must be reported within 30 days from receipt. Contact us regarding a replacement or return. All returns require a return authorization number.
Contact us regarding a replacement or return. All returns require a return authorization number.
Contact us regarding a replacement or return. The item will be inspected and if damaged will be replaced. All returns require a return authorization number.
Mail your return to the address included on the invoice. You will require your return authorization number
Feel free to chat with us via the web site or use our contact form. We will respond as soon as possible.
Orders are generally shipped to the address of the person placing the order. Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our supplier.
Contact us via email or the site and we will assist.
Items that are out of stock are not displayed within the web site. We update our inventory 4x a day to ensure you have the latest information regarding stock levels.