Customer Help
Our happiness team is always here to assist.
Account Setup & Management
Accounts can be created when you place your order or via the My Account Page.
Click “Lost your password?” on the My Account > Login page. Enter your email address, and we’ll send you a password reset link.
Log into your account, go to “Account Details,” and update your communication preferences. You can also unsubscribe from marketing emails using the link in any email we send.
Yes. Please contact customer service, and we’ll permanently delete your account and all associated data in accordance with privacy regulations.
Log into your account and select “Orders” from your account dashboard to view all past orders and their details.
Payment & Security
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Paypal our secure payment processor. We also accept PayPal, Venmo, Google Pay, and Apple Pay for your convenience.
Yes. Our website uses industry-standard SSL encryption to protect your data. We are PCI compliant and never store your complete credit card information on our servers. All payments are processed through our secure, certified payment gateway, Paypal.
Orders are processed via paypal. We do not keep your information on file.
Yes! We offer PayPal Pay Later on qualifying orders, which allows you to split your purchase into smaller, more manageable payments. You can choose from several flexible payment options at checkout when using PayPal, including Pay in 4 (four interest-free payments) or PayPal Credit for longer-term financing options. Eligibility is determined by PayPal at checkout.
All prices are in US Dollars (USD).
Sales tax is charged in the State of Florida.
Product Information
Product safety is important to us. Products marked as “body-safe” in their descriptions typically use materials like:
- Medical-grade silicone
- ABS plastic
- Borosilicate glass
- Stainless steel
- TPE (thermoplastic elastomer)
For products not explicitly marked as body-safe, consider these factors:
- Jelly materials and PVC may contain phthalates
- Porous materials can harbor bacteria and are harder to clean
- Some materials may cause sensitivity or allergic reactions
- If a product has a strong chemical odor, use with caution
We recommend checking the product description carefully for material information and using appropriate barriers (like condoms) with products that aren’t explicitly marked as body-safe. When in doubt, contact our customer service for clarification about specific products.
Our product ratings are from verified purchasers only. The 5-star system reflects overall customer satisfaction, with written reviews providing detailed feedback from real customers.
Each product listing includes detailed sizing information. For the best fit, we recommend measuring yourself and comparing your measurements to the size information provided. If you’re between sizes, we generally recommend sizing up.
Yes. We source all products directly from manufacturers or authorized distributors. We never stock counterfeit or knock-off products.
While we don’t offer pre-orders, you can add out-of-stock items to your wishlist by clicking the “Add to Wishlist” button on the product page. When you do this, you’ll have the option to receive an email notification when the item comes back in stock. Out-of-stock items remain visible on our website with an “Out of Stock” status, and our inventory is updated multiple times a day to ensure accurate stock levels. This way, you’ll never miss out when your desired items become available again.
Promotions & Pricing
We aim to provide the best possible prices on our products. Most items are marked down 30% below MSRP, offering significant savings. However, some products are subject to Minimum Advertised Price (MAP) policies set by manufacturers, which means we cannot discount these items below a certain price point. While we don’t offer price matching, we regularly run sales and promotions on non-MAP items to ensure competitive pricing. When you see a product that isn’t marked down, it’s likely due to MAP restrictions, but you can be confident that all our other products offer substantial savings off MSRP.
Enter your discount code in the “Coupon code” field at checkout, then click “Apply coupon.” The discount will be immediately applied to your order if valid.
While we don’t currently have a formal loyalty program, we do reward our valued customers through exclusive email promotions and discount codes. To ensure you don’t miss out on these special offers, we recommend creating an account and subscribing to our newsletter. We’re also developing a loyalty program for the future to provide even more value to our regular customers – stay tuned!
Subscribe to our newsletter during checkout or from our website footer to receive notifications about sales, new products, and exclusive offers.
Orders and Shipping
We strive to ship all orders received before 2:30 pm Eastern Time on the same day, Orders are processed Monday – Friday, excluding US Federal Holidays, with orders received on the weekends processed the following business day. In the US, Orders are shipped via UPS Mail Innovations, and the US Postal Service, We also offer Fedex and The customer is responsible for all freight charges, insurance, and handling charges.
Orders are currently shipping out in 1 to 2 Business Days from our fulfillment warehouse in Colorado, USA.
We ship internationally, with shipping costs the responsibility of the purchaser. Some items may not be available for shipping to all countries, please review the item descriptions carefully to see if your product is on a restricted list. An item may say US Only, or include a list of restricted countries or regions.
We cannot ship to countries on the international sanctions list.Â
These countries include:
- Cuba
- Iran
- North Korea
- Sudan
- SyriaÂ
Yes, we ship to PO boxes within the United States using USPS.
Order status and any available tracking information will be emailed when the order processes with our supplier.
Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our fulfillment center.
We make every effort to process all items in a single shipment. If, by chance, we require more than one shipment, you will be notified in advance.
For your security, signature confirmation is required for all orders over $50 and all international shipments. If you’re not home when delivery is attempted, the carrier will leave a notice with instructions for rescheduling delivery or picking up your package from their facility. For domestic orders under $50, the carrier will follow their standard delivery procedures. You can add specific delivery instructions during checkout for packages that don’t require signatures. We recommend having packages delivered to an address where someone will be available during business hours, utilizing the electronic signature services with the shipping carrier, or considering delivery to your workplace if permitted.
Select an expedited shipping method at checkout. Orders placed before 2 PM EST Monday-Friday typically ship same-day.
Privacy & Discretion
All charges will appear as “Enterprise Refinery LLC” on your statement. Our name and the nature of products purchased will never be disclosed on banking statements.
We ship all orders in plain brown boxes, white plastic envelopes, or padded envelopes with no external markings or logos that would indicate the contents. Your privacy is our priority.
The shipping label shows only the necessary delivery information and the discreet return address of our supplier, ETC. There are no markings indicating the nature of the contents.
Yes. Your order history is only visible to you when logged into your account. We never share customer information with third parties except where required for order fulfillment.
Returns and Support
Orders are generally shipped to the address of the person placing the order. Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our supplier, but this is not guaranteed.
Contact us immediately via email or the site and we will assist.
Order Changes & Updates
**Return Policy for Phareros – Royal Love Toys**
Thank you for shopping with us. We value your business and strive to provide the best possible products. We understand that sometimes, you may need to return or exchange an item. To ensure the safety, health, and comfort of all our customers, we have a specific return policy for our products.
1. **Unopened Items**: All unopened items can be returned within 30 days of the receipt of the product. Items must be in their original packaging with all seals intact. An easy way to accomplish this is to either refuse delivery write “Return to Sender” on the unopened package and return it to the shipping provider.Â
2. **Defective or Damaged Products**: If you receive a defective or damaged item, please contact us within 30 days of receiving the product. We will provide you with instructions on how to return or exchange the item. The quickest method to get a product replaced is by contacting the manufacturer directly, all products are warrantied against defects and the manufacturer of the item will gladly replace a defective or damaged item, usually at no cost to you.
3. **Non-returnable Items**: Due to the intimate nature of the products, opened or used adult toys and lingerie are not eligible for returns or exchanges for the safety of all our customers.
4. **Refunds**: Once we receive your returned item, it will be inspected to ensure it abides by our return conditions. If approved, a refund will be processed to your original method of payment. There is a 20% Restocking fee assessed for non-defective items. Customers are responsible for shipping charges and they will not be refunded.
5. **Exchanges**: Exchanges are only allowed for the same product in cases of defects or damages. We do not offer exchanges for different items.
6. **Shipping**: Phareros will pay for return shipping costs, just contact us for an RMA. We recommend using a trackable shipping service. Phareros is not responsible for any returned items that are lost or damaged in transit. Shipping costs are non-refundable.
7. **Exceptions**: We may assess each return on a case-by-case basis. Any exceptions to our return policy will be at the discretion of Phareros.
8. **Initiating a Return**: To initiate a return, please contact our customer service at [email protected]. Provide your order number and reason for the return. Our team will provide you with further instructions and handle shipping charges if applicable.
Contact us regarding a replacement or return. All returns require a return authorization number.
Contact us regarding a replacement or return. The item will be inspected and if damaged will be replaced. All returns require a return authorization number.
Mail your return to the address included on the invoice. You will require your return authorization number
Customer Service
Feel free to chat with us via the web site or use our contact form. We will respond as soon as possible.
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
 Yes, live chat is available via our facebook page during business hours on our website. Our Facebook page is located here.Â
From there you can also reach us via WhatsApp. Â
We typically respond to all inquiries within 1 business day, often much sooner during business hours.
While we primarily provide support via email and facebook messenger to ensure privacy and maintain documentation of all customer interactions, phone support is available for urgent issues. Contact us through email or chat first, and we’ll arrange a call if needed.