Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to ship all orders received before 2:30 pm Eastern Time on the same day, Orders are processed Monday – Friday, excluding US Federal Holidays, with orders received on the weekends processed the following business day. Orders are shipped via UPS Mail Innovations, UPS Ground, US Postal Service, or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, and handling charges.
Orders are currently shipping out in 1 to 2 Business Days from our fulfillment warehouse in Colorado, USA.
Accounts can be created when you place your order or via the My Account Page.
Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our supplier.
Order status and any available tracking information will be emailed when the order processes with our supplier.
Orders are processed via paypal. We do not keep your information on file.
Sales tax is charged in the State of Florida.
We ship internationally, with shipping costs the responsibility of the purchaser. Some items may not be available for shipping to all countries, please review the item descriptions carefully to see if your product is on a restricted list. An item may say US Only, or include a list of restricted countries or regions.
We cannot ship to countries on the international sanctions list.
These countries include:
- Cuba
- Iran
- North Korea
- Sudan
- Syria
We make every effort to process all items in a single shipment. If, by chance, we require more than one shipment, you will be notified in advance.
If you need to swap an item
Returns and Exchanges
**Return Policy for Phareros – Royal Love Toys**
Thank you for shopping with us. We value your business and strive to provide the best possible products. We understand that sometimes, you may need to return or exchange an item. To ensure the safety, health, and comfort of all our customers, we have a specific return policy for our products.
1. **Unopened Items**: All unopened items can be returned within 30 days of the receipt of the product. Items must be in their original packaging with all seals intact. An easy way to accomplish this is to either refuse delivery write “Return to Sender” on the unopened package and return it to the shipping provider.
2. **Defective or Damaged Products**: If you receive a defective or damaged item, please contact us within 30 days of receiving the product. We will provide you with instructions on how to return or exchange the item. You may also contact the manufacturer of the item who will gladly replace a defective or damaged item.
3. **Non-returnable Items**: Due to the intimate nature of the products, opened or used adult toys and lingerie are not eligible for returns or exchanges for the safety of all our customers.
4. **Refunds**: Once we receive your returned item, it will be inspected to ensure it abides by our return conditions. If approved, a refund will be processed to your original method of payment. There is a 20% Restocking fee assessed for non-defective items. Customers are responsible for shipping charges and they will not be refunded.
5. **Exchanges**: Exchanges are only allowed for the same product in cases of defects or damages. We do not offer exchanges for different items.
6. **Shipping**: Phareros will pay for return shipping costs, just contact us for an RMA. We recommend using a trackable shipping service. Phareros is not responsible for any returned items that are lost or damaged in transit. Shipping costs are non-refundable.
7. **Exceptions**: We may assess each return on a case-by-case basis. Any exceptions to our return policy will be at the discretion of Phareros.
8. **Initiating a Return**: To initiate a return, please contact our customer service at [email protected]. Provide your order number and reason for the return. Our team will provide you with further instructions and handle shipping charges if applicable.
Contact us regarding a replacement or return. All returns require a return authorization number.
Contact us regarding a replacement or return. The item will be inspected and if damaged will be replaced. All returns require a return authorization number.
Mail your return to the address included on the invoice. You will require your return authorization number
Feel free to chat with us via the web site or use our contact form. We will respond as soon as possible.
Orders are generally shipped to the address of the person placing the order. Contact us immediately regarding shipping address changes. We may be able to reroute orders that have not yet been shipped by our supplier.
Contact us via email or the site and we will assist.
Items that are out of stock are not displayed within the web site. We update our inventory daily to ensure you have the latest information regarding stock levels.