---
title: "TERMS AND CONDITIONS"
url: "https://phareros.com/terms_conditions/"
type: "page"
updated: "2025-07-12"
---

# TERMS AND CONDITIONS

Source: https://phareros.com/terms_conditions/ · Updated: 2025-07-12

At  **Phareros** , your satisfaction is our highest priority. We proudly stand behind every product we sell and strive to ensure a seamless experience from purchase to delivery.

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#### Returns & Exchanges

- **General Eligibility** : Most new, unused items can be returned within **90 days of delivery** . Items must be in **original condition** with all packaging, tags, and accessories intact.
- **Adult Products** :
For health and safety reasons,  **adult products can only be returned if the shipping seal is unbroken**  and the item remains unopened.
If you decide to return an unopened item, simply  **write “Return to Sender”**  on the package and return it using your preferred shipping method. You do  **not**  need an RMA in this case, but we recommend obtaining tracking.
- **Condition Requirements** : Items returned for refund must be in **new, unused condition** , with **original packaging and all manufacturer components** .
- **RMA Requests** :
  - For defective, damaged, or incorrect items, please **submit an RMA request** through our support page.
  - We may request **photos or additional documentation** to process your return.
  - A **return label will be provided** if the issue is confirmed to be our error or a product defect.
- **Refunds** : Approved returns will be refunded to the original payment method. We do not offer exchanges— **please place a new order** for replacement items.
- **Restocking Fee** : A **15% restocking fee** applies to all non-defective merchandise.
- **Shipping Costs** :
  - **Original shipping charges are non-refundable** for non-defective returns.
  - **Return shipping is the customer’s responsibility** unless otherwise noted.

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#### Warranty & Manufacturer Responsibility

All products sold by Phareros are  **covered by the manufacturer’s warranty** .

If your item is defective or fails prematurely, the  **manufacturer should be your first point of contact** . Most manufacturers will offer a  **free replacement or repair**  under warranty.

If the manufacturer approves a return or exchange and requests the item be returned, we will assist in processing an RMA.

## Shipping

We ship worldwide, with free standard shipping in the US with orders over $49. Items will be sent via US Mail, Fedex, or UPS. Most Items ship in 1 to 2 business days. You will be notified when your order ships.

#### International Orders – Customs & Duties

Customers outside the United States are  **responsible for all customs duties, VAT/GST, import taxes, brokerage charges, and any additional shipping or handling fees**  imposed by your local government or courier. These charges are  **not included at checkout**  and must be paid upon delivery.

  
Phareros is  **not liable for delivery delays or refusal**  due to unpaid customs charges.

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## Buying from Phareros

Free US shipping on orders over $49. Orders ship in plain packaging with no external markings. Card statements show "Enterprise Refinery LLC", not the store name. Details: https://phareros.com/discreet-shipping/

Site index for AI agents: https://phareros.com/llms.txt